FAQ for Joyvolte Energy

1. Products & Authenticity

Q: Are all your 18650/21700 cells genuine and brand-new?

A: Yes. Joyvolte only supplies 100% original, brand-new, unmodified Grade A cells from EVE, Lishen, Tenpower, Samsung, Panasonic, Molicel and other reputable manufacturers. We never sell used, refurbished, relabeled or counterfeit batteries.

Q: Do you provide datasheets and origin certificates?

A: Yes. Full datasheets, COCs, batch codes and quality test reports are provided with every order to ensure full traceability.

2. MOQ & Ordering 

Q: What’s your MOQ for cells and custom battery packs?

A: For standard 18650/21700 cells, MOQ is flexible to support trial orders. For custom battery packs, MOQ depends on your design and specifications

Q: Can I mix different cell models in one order?

A: Yes, we support mixed-model orders to help you optimize your supply chain without excess inventory.

3. Lead Time & Delivery 

Q: How long is your lead time for stock cells?

A: Most in-stock cells ship around 1–3 working days after payment receive.

Q: How long for custom battery pack development?

A: Sample development: 7–15 working days. 

     Mass production: 15–25 working days depending on complexity.

Q: Do you offer fast shipping to Europe & North America?

A: Yes, we work with reliable logistics partners to provide efficient, tracked shipping to EU, US, Canada and other major markets.

4. Payment & Pricing 

Q: What payment terms do you accept?

A: We accept T/T, Western Union, and other secure international payment methods. 

Full payment or deposit is required before production / shipment.

Q: Why aren’t you the cheapest supplier on the market?

A: We focus on genuine cells, stable quality and on-time delivery, not cut-throat low pricing. Our value lies in risk-free, long-term partnership.

Q: Can you fix prices against currency fluctuations?

A: For qualified bulk orders, we can discuss short-term price locking to protect your budget.

5. Custom Battery Packs 

Q: Can you design battery packs from my specifications?

A: Yes. We provide full custom solutions including voltage, capacity, size, BMS integration, connectors, wiring and housing design.

Q: Do you handle BMS selection and protection?

A: Yes. packs include appropriate overcharge, over-discharge, over-current and short-circuit protection for safe and stable performance.

Q: Can you support industrial, RV, marine and portable power applications?

A: Yes. We have experience designing packs for industrial equipment, recreational vehicles, marine use, emergency power and more.

6. Compliance & Certifications 

Q: Are your cells and battery packs compliant with EU/US standards?

A: Our standard cells hold CE, UN38.3, MSDS certifications. Custom packs can be built to meet CE, RoHS and other regional requirements.

Q: Can you provide required shipping documentation?

A: Yes. We prepare necessary documents for air/sea freight, including UN38.3, MSDS, cargo safety assessment.

7. Warranty & After-Sales 

Q: What warranty do you offer on cells and battery packs?

A: We provide warranty support in line with manufacturer terms for original cells. 

Custom battery packs include limited warranty against manufacturing defects.

Q: What if I receive damaged or incorrect items?

A: Please contact us with photos/videos within 3 days of delivery. We will verify and offer solution promptly.